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Warranty Information on CHI Hair Irons and Dryers

Posted by Karen on Wed, Oct 29th, 2008

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

  • THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
  • FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
  • APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
  • ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

  • Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
  • Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

 

Or, if you do not have your receipt, you can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244
www.salonart.biz.

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Comments(96)

Posted by Nakeia from Fontana CA on Tue, Feb 28th, 2017
My sister purchase me a blow dryer a few years ago, it still works but I broke the comb attachment to it. I want to know if I can get a replacement for it. I'm currently at work so I can't provide the name or model number right at the moment but I can get back with that information ASAP.

Posted by Patrice Hynan from St. Paul ,Mn on Wed, Jan 4th, 2017
I disagree with all the negative responses.    I too have had a problem with the blow dryer, but they were courteous and helpful when I called.    They gave me information about how to return it.    I did just that and no problem.    

Posted by Patrice Hynan on Wed, Jan 4th, 2017
I disagree with all the negative responses.    I too have had a problem with the blow dryer, but they were courteous and helpful when I called.    They gave me information about how to return it.    I did just that and no problem.    

Posted by Cassidy on Mon, Dec 5th, 2016
Dont even try to return anything to these people. It is literally a waste of your time. Just purchase a better product that isnt so expensive... and who has better customer service. What a joke!

Posted by Natashia Calvert from Brandon MB on Sun, Nov 13th, 2016
What can i do if 5he plate falls off my straighter? It malfuncitoned and melted itself apart

Posted by Sandra MItchell from Moline on Sun, Jun 19th, 2016
I bought a chi blow dryer about 4 months ago .. It is frying my hair!! How do I get a refund ??    

Posted by sophie from canada on Tue, Feb 9th, 2016
no fucking clue no ones got pay back, non of thoses information are valid!! the website, the email adress, the phone number! what the hell??

Posted by Sherri from Tallahassee Florida on Wed, Jan 13th, 2016
I bought my Chi blow dryer 4/20/15 and two weeks ago sparks flew out and no more heat. It's a good thing my hair did not catch on fire. In reading the reviews above, I would say that Chi has some major issues.    

Posted by erica on Tue, Dec 1st, 2015
bought my chi flat iron 6 months ago and it just almost caught on fire...there was a spark over and over underneath one of the plates and then it burned out..now only one side heats up

Posted by Jeanine on Tue, Sep 8th, 2015
I though chis had a lifetime warranty

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