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 Warranty Information on CHI Hair Irons and Dryers
Asked by Karen from Houston, TX, Oct 29th, 2008
Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.
LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT
What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.
How long does the warranty last?
One (1) year from the date of purchase.
Limitations:
- THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
- FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
- APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
- ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.
What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.
What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.
How to get your appliance repaired or replaced? Either:
- Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
- Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:
Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090
DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.
Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.
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Answers (35 in total)
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1 of 1 people thought this answer helpful.
I purchased a chi flat iron in 2008. The cord shorted out before my 1 yr warranty and the place of purchase swapped it out. I had my replacement for a little over a year and it quit working this morning. I still have my original box and receipt, but when I talked with Jerry @ Farouk he said they only warranty the product for 1 year and no longer do repairs. Thank goodness I had recently purchased a back up chi on ebay!Answered by Dana from Joplin, MO, Aug 26th, 2010
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2 of 2 people thought this answer helpful.
I just contacted the 800 # from a previous answer and was told that they no longer will do repairs for $35 when you do not have the receipt. Only 1 year warranty work now. I won't be purchasing another chi, cause as high as they are to purchase in the first place, there should be some kind of repair service.Answered by Kathy Williams from rolla missouri, Aug 20th, 2010
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I need to send my chi out because like everyone else... the cord stopped working! The number that is given here is constantly busy... what do i do? Answered by Stephanie Rivera from Saug, NY, Aug 14th, 2010
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i bought a chi red spring curling iron and it stop working 3months ago i send it in came back the same way i have not had a chance to send it in so i am now gonna try again i have bought cheaper brands and they have lasted longer. Answered by cynthia from cc, Aug 14th, 2010
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1 of 2 people thought this answer helpful.
i HAVE A cHI HAIR dryer and it quit heating up. It is about 3 years old and i was wondering if it is worth fixing..ThanksAnswered by Danna Gerard from Colorado, Aug 11th, 2010
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I purchased a chi straightener just 4 months ago and it has stop working. When it was working it was great so i didn't feel the need to keep the receipt or box so can i still send in my chi? Answered by Daja from Fort Worth, Texas, Jul 19th, 2010
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1 of 2 people thought this answer helpful.
I am extreemly disapointed! I have four daughters and in the las6 6 years I have purchased 4 chi flat irons, because one of my daughter was taking cosmatology in high school and she was told that they were the best... well as for the way the work yes they work amazingly. But the qualaty SUCKS...After the first purchase my other girls loved it so came Christmas they all got one. well a couple of moths later the first on started having issues with the cord and power and stoped working... I blew it off because at one point they were all using just the one. But now two others have done the same... THE ELECTRICAL CORD HAS BIG ISSUES THAT YOU NEED TO FIX. I paid over a hudred dollors for these flat irons that have turned out to not be worth half that. I desided to contact now because my daughter was told that they had a life time warranty... have searched and searched and seems like that was a lie. very very disapointed!!!Answered by Trina L Torres from Irving, Texas 75060, Jul 12th, 2010
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4 of 4 people thought this answer helpful.
i bought a chi dryer and it stopped giving hot air.. replaces it and now this second did the same thing im throwing it in the garbage and buying a new one but def not chi... chi sucks! and it was less than 1 yr old for both of themAnswered by Jessica biron from woonsocket ri, Jun 7th, 2010
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3 of 3 people thought this answer helpful.
I recieved a CHI Nano as a Christmas present on 12/25/2008. The dyer is blowing only cold air. Can this dryer be repaired? Do you know what the cost might be?
Thanks
NancyAnswered by Nancy Kirk from Berea, KY, May 23rd, 2010
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10 of 11 people thought this answer helpful.
I had a CHI hairdryer that quit blowing hot air. The first time that I called Farouk I was told that I would need to send $35 and given an address to send the hairdryer to. I procrastinated on sending it back for about a month after realizing that I had to have a return code for the hairdryer as I didn't want to wait on hold for 2 hours as I had previously had to do. I just spoke w/ Farouk and they now have a "new system" and no longer will replace dryers that are not working if you don't have a receipt to prove it is still under the one year warranty. I immediately asked to be transferred to management and told them the story and they agreed to replace it for $35. I will not be purchasing a CHI product EVER AGAIN!!Answered by megan from New York, NY, Apr 5th, 2010
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5 of 5 people thought this answer helpful.
My chi hair dryer does not blow hot air only after having it for 1 year. It was $175 at a local canadian retailer and I would expect something of this price to last much longer. The retailer will not help me, and now I have use my $20 hai dryer that I have had for more than 10 years.By the time I pay for shipping, parts and labour to repair it, I will be out of pocket as much as it initially cost me. Do you have any suggestions?Answered by Sheri from Winnipeg, Mar 28th, 2010
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7 of 7 people thought this answer helpful.
I bought 2 chi straighteners and both stopped working ! Only lasted about 4 months! I refuse to send $$ for them to replace it...look at all the money thery are making off of replacement fees...Makes you wonder.Answered by gen from newfoundland, Mar 1st, 2010
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4 of 5 people thought this answer helpful.
I purchased a straight iron in 2002 and 3 months later it wouldn't respond to electricity consistantly. Hair salon said send to co. with $35 and they may referbish it. something with the cord was messed up. thought that was to much trouble so i rigged the cord and it lasted about 3 years.
Now in 2006 they have pink out and that's my fav color so i purchased it; still kickin ass.
In 2007 bought the pink blow dryer. Had it less than a yr and the heating element went out; yep just blowin cold air. The rep replaced it for free but i got black. i hate black blowdryers. Now it's 2010 and less than a week ago blow dryin hair and no heat.
Called the chi co. Customer service rep was very polite but couldn't help me. So I just asked to talk to management. She got management and said they'd send new dryer if it didn't have counterfiet parts. Iron purchased in 2002 is also getting replaced.
I'm happy, hope parts are not counterfiet.
I've used many knock-off products from retailers and I truly belive in the chi products. I have 4 daughters and we use the products daily. They hate anything but chi. we currently have the pink iron, digital iron,and blowdryer got sent to co. today for replacement. The co. will work with you if you are polite and talk to management. Hope this story helps you. Oh I was told by reps that products are being built in USA now. They have been overseas gettin built. Hope the new usa built products last longer.Answered by shelby from Pittsburg, Jan 19th, 2010
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7 of 10 people thought this answer helpful.
I was told for repairs to send in $35 without receipt or $15 with a receipt to :
250 Pennbright Drive
Houston, TX 77090
Phone: 800-237-9175
Include your name, address, Ph number and describe your problem.Answered by tina Liu from ca, Jan 5th, 2010
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3 of 5 people thought this answer helpful.
I bought a CHI Flat Iron about 2 weeks ago and have only used it a few times and it was working great! Until Yesterday when I started using it and the gold on the heat plate started rubbing off! Every time I do a strand of hair more comes off! I love the straightener but why is this happening after only 2 weeks? Who can I contact about this? Thanks
KrystalAnswered by Krystal from Kamloops, BC, Dec 31st, 2009
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8 of 10 people thought this answer helpful.
I am just sick. My Chi hair dryer is less than 2 years old and it stopped blowing hot air. After browsing through the web, it is apparent that this is a huge product flaw. Unless the company fixes or replaces my dryer free of charge, I will let everyone know what a rip off this product is.Answered by M Shumate from North Carolina, Dec 22nd, 2009
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6 of 7 people thought this answer helpful.
I've had my Chi Pro Hair dryer for less than 2 years and have only used it recently. Immediately, the on/off switch got hot, burned my finger and now only works on a low setting. I called Farouk Systems and was politely informed that I would have to pay $35 to get it repaired....if it was a defect in the dryer they would send me a new one, but would not refund the $35. I was shocked! This dryer cost over $100 and lasted less than 2 years. Other hair dryers I have purchased for a fraction of that have lasted 10 years for me. I'm calling the Better Business Bureau in Houston!Answered by Margaret Stark from Austin Texas, Dec 2nd, 2009
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3 of 4 people thought this answer helpful.
Hi. I have a Chi Hair Dryer which does not properly function. Can I get a repair number to send it to you to fix?
Please advise how to do this.
THank you.Answered by Grace from Mt. Laurel, NJ, Sep 28th, 2009
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3 of 3 people thought this answer helpful.
I sent my chi in to get repaired for 15 dollars because i had it for 2 weeks and there was a short in the cord. it would turn off randomly and i could never straighten my hair without it turning off on me. when will i get my new one in the mail i sent my broken one out more than a month ago!Answered by Rayna from Papillion, NE, Sep 20th, 2009
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2 of 2 people thought this answer helpful.
ANN WALKER - I am replying to your email.
I sent my CHI travel hair dryer w/$15 and they actually sent me a letter because they did not have my phone # telling me they wanted to send me a new hair dryer which then did in less than a week! I was pretty happy about that. My only fear is that this one too will stop working before I get any real use out of it. I doubt that I will purchase another after reading all the bad stuff on here. THEY COST MORE THAN THE AVERAGE APPLIANCE AND THEY SEEM TO BE JUNK/. I am trilled that they did good by me. Try again!Answered by anna from sonoma, california, Sep 14th, 2009
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