Warranty Information on CHI Hair Irons and Dryers

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

• THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
• FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
• APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
• ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

• Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
• Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

I bought 2 chi straighteners and both stopped working ! Only lasted about 4 months! I refuse to send $$ for them to replace it...look at all the money thery are making off of replacement fees...Makes you wonder.

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I purchased a straight iron in 2002 and 3 months later it wouldn't respond to electricity consistantly. Hair salon said send to co. with $35 and they may referbish it. something with the cord was messed up. thought that was to much trouble so i rigged the cord and it lasted about 3 years.
Now in 2006 they have pink out and that's my fav color so i purchased it; still kickin ass.
In 2007 bought the pink blow dryer. Had it less than a yr and the heating element went out; yep just blowin cold air. The rep replaced it for free but i got black. i hate black blowdryers. Now it's 2010 and less than a week ago blow dryin hair and no heat.
Called the chi co. Customer service rep was very polite but couldn't help me. So I just asked to talk to management. She got management and said they'd send new dryer if it didn't have counterfiet parts. Iron purchased in 2002 is also getting replaced.
I'm happy, hope parts are not counterfiet.
I've used many knock-off products from retailers and I truly belive in the chi products. I have 4 daughters and we use the products daily. They hate anything but chi. we currently have the pink iron, digital iron,and blowdryer got sent to co. today for replacement. The co. will work with you if you are polite and talk to management. Hope this story helps you. Oh I was told by reps that products are being built in USA now. They have been overseas gettin built. Hope the new usa built products last longer.

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I was told for repairs to send in $35 without receipt or $15 with a receipt to :

250 Pennbright Drive
Houston, TX 77090

Phone: 800-237-9175
Include your name, address, Ph number and describe your problem.

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I bought a CHI Flat Iron about 2 weeks ago and have only used it a few times and it was working great! Until Yesterday when I started using it and the gold on the heat plate started rubbing off! Every time I do a strand of hair more comes off! I love the straightener but why is this happening after only 2 weeks? Who can I contact about this? Thanks

Krystal

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I am just sick. My Chi hair dryer is less than 2 years old and it stopped blowing hot air. After browsing through the web, it is apparent that this is a huge product flaw. Unless the company fixes or replaces my dryer free of charge, I will let everyone know what a rip off this product is.

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I've had my Chi Pro Hair dryer for less than 2 years and have only used it recently. Immediately, the on/off switch got hot, burned my finger and now only works on a low setting. I called Farouk Systems and was politely informed that I would have to pay $35 to get it repaired....if it was a defect in the dryer they would send me a new one, but would not refund the $35. I was shocked! This dryer cost over $100 and lasted less than 2 years. Other hair dryers I have purchased for a fraction of that have lasted 10 years for me. I'm calling the Better Business Bureau in Houston!

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Hi. I have a Chi Hair Dryer which does not properly function. Can I get a repair number to send it to you to fix?
Please advise how to do this.
THank you.

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I sent my chi in to get repaired for 15 dollars because i had it for 2 weeks and there was a short in the cord. it would turn off randomly and i could never straighten my hair without it turning off on me. when will i get my new one in the mail i sent my broken one out more than a month ago!

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ANN WALKER - I am replying to your email.
I sent my CHI travel hair dryer w/$15 and they actually sent me a letter because they did not have my phone # telling me they wanted to send me a new hair dryer which then did in less than a week! I was pretty happy about that. My only fear is that this one too will stop working before I get any real use out of it. I doubt that I will purchase another after reading all the bad stuff on here. THEY COST MORE THAN THE AVERAGE APPLIANCE AND THEY SEEM TO BE JUNK/. I am trilled that they did good by me. Try again!

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I too have a Chi turbo dryer that quit blowing warm/hot air, cold only. I don't even use it that much. What a joke...to pay that much for a hairdryer and have it quit working so quickly. No answer from Farouk Customer Service yet....big surprise, right?

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I purchased a turbo chi blow dryer(low emf) for home-use, and it suddenly stopped blowing hot air!!!! Since i have natural curls i have not used it much(10-12 times), in fact it looks brand new; However because of a move, i no longer have the box and the receipt but the booklet and parts are still in a plastic. i'm very disappointed since my cheap dryers lasted over 20 years and this super pricy dryer stopped the hot air in over 6 months?!!! I do not recommend Chi product to any body. I would like to know what you can do at this point???...

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I am reporting this company to the Better Business Bureau immediately. Based on the comments above and my personal experience of being on hold for over 2 hours with the customer service number listed and never getting a live person. I tried dialing the long distance number only to reach the same recording. Absolutely absurd that they will not honor their one year warranty on products purchased from Amazon!!! I will be reporting this to Amazon as well. Our Chi stopped working after 7 mos and they are far too expensive to have this lousy of customer service!!

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I have sent my chi flat iron in a couple months ago to get repaired. They told be they will be replacing it. I feel that i should have received it by now? Do you know when?

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NO ONE answers their customer service #800-237-9175...has anyone had ANY luck contacting these "people"???

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I bought a chi flat iron about 10 months ago and i dont have my receipt but still have the original box and the iron doens't heat. Can i still replace the iron.

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I bought a chi flat iron Dec,08 for my daughter it stopped working with in 5 months in May 2009 I do not have my receipt any longer but, I do have the original box . this very same thing happened with the previous chi flat iron (pink) with in 11 months of purchase..... ???? is there anything I can do...

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I have a Chi flat iron model no GF-1001. I just stopped working yesterday. My engineer father-in-law took it apart. He discovered that the circuit board had gone bad. How do I order parts so that he can fix it?

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I have a chi turbo dryer and the cord exploded on me last week while in use! I called and they said its 15 with the reciept or 35 without it!! and you no longer need an authorization number to send things back!!

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I have chi flat iron. Which I purchased 9 months ago. It stopped working and I do not have the reciept any longer. I payed cash and misplaced myreciept. Unfortunatly I have no record of my purchase. However I am very disappointed. Since I thought I made a great Investment.It is still less than a year. Please advise on what can be done! Very disappointed customer!

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i bought a chi flat iron 5 months ago, and just yesterday the wire broke all by its self, i never tug or pull on it. ( this has happened on 3 different occassions with 3 different chi flat irons, ) , but now i want to use my warrenty since its only been 5 months, i lost the receipt but i have proof on a printer out statement for my credit card which says the day and location i purchases it from. Does that work or do i need receipt ? thanx

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