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Warranty Information on CHI Hair Irons and Dryers

Posted by Karen on Wed, Oct 29th, 2008

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

  • THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
  • FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
  • APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
  • ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

  • Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
  • Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

 

Or, if you do not have your receipt, you can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244
www.salonart.biz.

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Comments(96)

Posted by Safia from Atlanta on Thu, Jun 4th, 2009
I have chi flat iron. Which I purchased 9 months ago. It stopped working and I do not have the reciept any longer. I payed cash and misplaced myreciept. Unfortunatly I have no record of my purchase. However I am very disappointed. Since I thought I made a great Investment.It is still less than a year. Please advise on what can be done! Very disappointed customer!

Posted by sona Mooradian from santa ana, ca on Fri, May 29th, 2009
i bought a chi flat iron 5 months ago, and just yesterday the wire broke all by its self, i never tug or pull on it.    ( this has happened on 3 different occassions with 3 different chi flat irons, ) , but now i want to use my warrenty since its only been 5 months, i lost the receipt but i have proof on a printer out statement for my credit card which says the day and location i purchases it from. Does that work or do i need receipt ?    thanx

Posted by ginger gabele from cary, nc on Fri, Mar 20th, 2009
I purchased a Chi hairdryer 9 months ago.    It started blowing nothing but cold air recently.    I misplaced my receipt.    What can I do?    I can't remember if I sent the warranty card to the company.    I have never had a hairdryer disappoint me so much!

Posted by Erica Vargas from Gand Prairie, Texas on Sun, Mar 15th, 2009
I have a CHI a limited edition the pink and it has not been working for like a two years or so but i wanted to know if i could get it repaired or get a other one with little charge. If i was to get it could it be the black . If i could do that what do i have to do. Hope to get a answer back.


                                                    Thank you,

                                                             Erica Vargas

Posted by wiggy on Fri, Feb 6th, 2009
I have a chi flat iron and it overheated.It singed a chunk of my hair about 2cm from the root, in the front of my head. I had used it the day before and it worked just fine. It's been 4 days and I just plugged it in out of curiosity. After about 30mins I tested it on a piece of hair from my brush. It didn't burn!?! I just tried it again on another stray strand and, ok. I'm REALLY not sure if I can use it again and risk losing any more hair, no matter where it is on my head. On the same note I dont want to have to spend another $200 for a falt iron. All I know for sure is that I'm EXTREMLEY DISAPPOINTED with this malfuntion. My hair is half way down my back, no bangs. I can't even cut bangs as short as the chunk to blend it in. It's HORRILBLE

Posted by Joei Leigh Harris from Murfreesboro, TN 37127 on Tue, Jan 13th, 2009
I have a biosilk flat iron that is not working properly. I received it as a gift therefore I don't have the receipt. What are my choices to get it repaired? What stores sell the biosilk iron that I may be able to exchange it?

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