Home » Hair Tools » Warranty Information on CHI Hair Irons and Dryers

Warranty Information on CHI Hair Irons and Dryers

Posted by Karen on Wed, Oct 29th, 2008

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

  • THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
  • FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
  • APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
  • ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

  • Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
  • Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

 

Or, if you do not have your receipt, you can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244
www.salonart.biz.

More Articles

Comments(96)

Posted by Karen from Pearl, MS on Thu, Dec 8th, 2011
by the way...~Why did you replaced Sarah Williams from Ogden, UT's CHI blow dryer...but would not repair or replace mine..because of the model I have. What model did she have? I think customers should be advised before they purchase the models you do not warranty or replace. would someone explain this???

Posted by Karen from Pearl,MS on Thu, Dec 8th, 2011
Heating element went out on my Chi Pro Hairdryer...blowing sparks out before starting to blow only cold air. How deceived I have been..I thought the CHI name was a reputable one! hmmmm WRONG---- verified by all the other comments. Expensive AND they want back or repair their products...says MUCH about the manufacturers "integrity and character!!

Posted by Sarah Williams from Ogden, UT on Wed, Dec 7th, 2011
Had problems with a Chi blow dryer and a turbo flat iron. I returned both with $35.00 each to service dept because they were both out of warranty. They were both replaced, no questions asked. Not many companies would do the same and I couldn't be happier. Any future purchase of hair tools will be Chi. Thanks for standing behind the products.

Posted by Thanks for on Tue, Nov 15th, 2011
Heating element went out on my CHI Pro Hairdryer, as with numerous others listed here on your site. I've never heard of a manufacturer unable to help you repair your product or replace without a receipt if purchased under 12 months.    Based on the comments above, this a reoccurring problem with your products.    Going to Walmart to purchase a product that works and will last past a year!

Posted by Sandy from Houston, TX on Tue, Sep 13th, 2011
I boughta Chi blowdryer about 3 months ago and it stop blowing hot air. Wow! didnt know chi was a ripe off. I rather go back to Paul Mitchell.    

Posted by Debbie from TX on Fri, Sep 2nd, 2011
Bought my Chi Pink Pro Dryer at Penney's in Jan. 2011-
It blows only cold hair--
Penney's warranty is only 90 days.
So I'm guessing I will return with my $15.00 S&H to Chi.
They did not give me a return # over the phone--according to the comments, do I really need one?
Or should I call back and get on hold for another 10 minutes for a number??

Posted by R Brown from SLC, UT. on Mon, Jun 20th, 2011
DISAPPOINTED and saddened for my daughter!
The manufacturers cord is separating at the wire relief point, which I can say as a Engineer is pitiful. Same as another comment above!
Apparently the Christmas gift was extremely expensive and she can not afford to replace it.
She has only used it for herself singly and it's gone bad.
I'm really saddened for her, she did really like it a lot for some reason.
The quality is quite disappointing and seemingly without resolve.
How can a product cost well above the rest and not be backed up by a company better?
I will apparently fix it for her, it will still say CHI and the fix will make the CHI product reflect poorly via the patch job...

Posted by Alina Segarra on Sun, Jun 12th, 2011
need help to fix my fla iron. it is making strange nose when plug and smell like burn

Posted by Robiin Letson from Adrian, Mi on Sat, Jun 11th, 2011
after about a year an a half, the plates on my flat iron are coming off and pulling the hair. Many cheaper brands have held up much better. Dont get how CHI can charge such a rediculous price for junk.

Posted by yolanda rodriguez from gloucester va on Sun, May 8th, 2011
my chi is broken the cord.

Page: << Pre 2 3 4 5 6 Next >>

Add Your Comment

captcha
Alert me when new comment