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Warranty Information on CHI Hair Irons and Dryers

Posted by Karen on Wed, Oct 29th, 2008

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

  • THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
  • FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
  • APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
  • ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

  • Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
  • Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

 

Or, if you do not have your receipt, you can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244
www.salonart.biz.

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Comments(96)

Posted by Oanh from Nguyen on Thu, May 5th, 2011
I got the Turbo Hair Dryer, Product Line: CHI : CHI Hair Dryers. The switch for high and low speed broke. I only have the low speed. I just called the customer service for this problem, she said they only do replacement for the product within one year. There is no repair program at all. She told me to Google on line to find someone do repair and send the blow dryer there. I told her that I am so disappointed that farouk systems (company manufacture this product)produce this tool but don't have a service program. You buy a blow dryer for around $150 after one year warranty, if it doesn't work for some reason, you will have to throw it away. I don't recommend this product to any friends or my clients any more

Posted by cindy from PA on Thu, Apr 28th, 2011
JUNK!!!!!!!!!!! I bought a nano ceramic ionic hair dryer...i paid 18o bucks for it..(my husband about crapped his pants). I'm not a hairdresser..bought for personal use. The speed setting switch broke first. I only had high speed..continued use until the "ceramic heater" quit heating...I believe their switches are garbage...I know I'll never buy another one!

Posted by sharmon from alwayswrong on Mon, Apr 18th, 2011
the chi flat iron is turning out to be a piece of crap!! have bought several and they last just little over a year and then the on off button messes up and it stops working completely. WTH?? are they on a timer where they break as soon as the warranty runs out! sick of them. i wont never buy another one! they suck!!

Posted by Cara Richardson from New Jersey on Tue, Mar 29th, 2011
I absolutely could not wait to use my chi dryer when i bought it about a year ago and tonight it just stopped blowing hot hair! As someone who travels often and always needs to be camera ready an issue such as this should never happen, especially since Chi is supposedly a "reputable brand". i would really like to speak to someone about replacing this product for one that is reliable.

Posted by connie hamilton from morehead ky on Tue, Mar 22nd, 2011
I got a new chi pink dazzle for Christmas from my aunt.I used it twice and it quit working since it was a gift I didn't have a reciept I ended up with nothing the warranty is no good

Posted by Shelly from Michigan on Mon, Mar 14th, 2011
I bought a chi flat iron & the place I bought it is no longer there. I went to turn the iron on the other day & the button fell off & went down the drain. I loved this iron, but if this is what happens, it is not on my list of high quality products. I have never had a curling iron or straight iron that a button has fallen off before & I have had some pretty cheap crap that lasted me for years (unfortunately). What can be done about this?

Posted by Ali Potta from Arlington, Texas on Mon, Jan 17th, 2011
I have two Chi hairdryers and both of them will not heat anymore. Can i buy a part to get it to work again?

Posted by eric davis from lawranceville ga on Sat, Jan 8th, 2011
i am a cosmotologist and have been using the chi rocket dryer for about two and a half years. today the cord shorted out and it litteraly blew fire out of the back. i was letting a client use it at the time and the fire hurt her arm. i want a new dryer or compensation.
I dont care how long a warentee lasts. the break    down of a chi dryer should never blow up and injure people.
who can i    talk to about this?
this thing is a piece of crap.

Posted by Lynn on Sat, Jan 1st, 2011
Less than six months old and mine is not blowing ANY hot air...What a rip off, scam. $100+ for a product they know will be defective. Google it, I'm one of many.

Posted by Steffany from Texas on Tue, Dec 21st, 2010
Around 1 year and half i purchased a Gnialli iron, but this morning it happend that it was not turning on, so i found it was because of the Cord, it's like loose from the iron, so the electricty doesn't goes through. Is there any way i can send my iron with you to get it repair and paying for it? I really like that iron and don't want to purchase another. Please help!!

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