Warranty Information on CHI Hair Irons and Dryers

Farouk Systems, Inc. is a company owned and operated by a team of hairdressers that include over 2000 educators worldwide. Farouk Systems, the first in the industry to use ceramic ionic technology, wants you to be satisfied with your appliance (includes CHI flat iron, CHI curling iron, CHI hair dryer...) purchase and makes the following one (1) year limited warranty for your appliance purchased through a professional salon. This warranty does NOT cover appliances purchased through the unauthorized retailers.

LIMITED ONE-YEAR WARRANTY FOR REPAIR/REPLACEMENT

What does this warranty cover?
Any malfunction or defect caused by faulty materials or workmanship for any appliance that was purchased through a professional salon or other authorized distributor.

How long does the warranty last?
One (1) year from the date of purchase.

Limitations:

• THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD AND WORKMANLIKE PERFORMANCE OF SERVICE, OR OTHERWISE, ON THIS PRODUCT ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE WHICH IS ONE (1) YEAR FROM THE DATE OF PURCHASE.
• FAROUK SYSTEMS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT ARISE OUT OF THE INSTALLATION, USE, OR OPERATION OF ITS APPLIANCES OR OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
• APPLIANCES PURCHASED THROUGH THE UNAUTHORIZED RETAILERS ARE NOT COVERED BY THIS WARRANTY.
• ANY ALTERATION OR REMOVAL OF THE SERIAL NUMBER OR OTHER IDENTIFYING MARKS ON THE APPLIANCES OR PACKAGING WILL VOID THIS WARRANTY.

What will Farouk System do?
Farouk Systems, Inc. will repair or replace appliance at no charge other than a $15 return shipping and handling fee. The replacement or repaired appliance is warranted for the remainder of the original one (1) year warranty period.

What does this warranty not cover?
This warranty does not cover any steel parts; plastic parts; flex cord; damages caused by negligence, misuse, tampering, alteration, failure to follow safety, operation or maintenance instructions; appliances purchased over the unauthorized retailers; or alteration or removal of the serial number or other identifying marks on the appliance or the packaging. Further, this warranty does not cover normal wear and tear.

How to get your appliance repaired or replaced? Either:

• Save your original receipt. Return the appliance with the original receipt to the authorized retailer from which it was purchased where the appliance may be exchanged at no charge, depending on the retailer's exchange policy (terms and conditions may vary depending on store's exchange policy); or
• Save your original receipt. Contact Farouk Systems Customer Service at (800) 237-9175 to be issued a Return Authorization Number. Send your appliance, along with any completed warranty card that accompanied the appliance at time of purchase, the original receipt indicating the location and date of purchase, your Return Authorization Number posted on the outside of the package, and a check or money order made payable to Farouk Systems, Inc. for $15 shipping and handling, to the following address:

Attention: Service Center
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

DO NOT send the appliance to Farouk Systems prior to contacting Farouk Customer Service and obtaining a Return Authorization Number, as any appliance returned without a Return Authorization Number may become lost and/or irreplaceable or irreparable.

Farouk System recommends tracking your shipment using UPS, Federal Express or Registered Mail. You are responsible for the shipping charges to send your appliance to Farouk Systems. Farouk Systems is not responsible for lost or stolen items or appliances that are lost during shipping to Farouk Systems.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation of implied warranties may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Farouk System
If you have any questions, comments or concerns about warranty information on CHI flat irons, please contact Farouk System by e-mail at info@farouk.com or telephone at 1-800-237-9175.

I bought a Chi about 2 years ago and the on and off stop working and the cord is not workind also. I think this product is such a rip off. I will make sure that I tell everybody about it.

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I have a mini chi pro, used for about 4-6 months. probably used only 20 times as I only use for travel. It smokes and smells like a burn when I use it. After looking inside there is no obstruction or foreign material, but the plastic blades do not turn. Can I get a replacement? I do not have the warranty or sales receipt, but it was purchased at a salon called Mark & Co. in Lake Forest CA. They suggested that I contact you for replacement. Thanks for your attention to this problem. The owner sais she had a similar problem with her Chi mini.
Debbie Angle

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I see a lot of complaints about the cord. I just replaced the plug-in on my wife's Chi. It cost me $1.59 for a new plug in and took 3 minutes. The only tools required are a scissors and a screw driver.

Sometimes you just have to take matters into your own hands. This company is making a fortune off everyone sending them back for a $1 repair, or worse yet buying another one.

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I bought a Chi Straightner about 6 months ago @ Target and paid $150.00 and it was working fine until a few days it's not heating , but hte problem is that i dont have the receipt I didnt think I was going to have any problems with it so I didnt save the receipt , I took back to the store and was told to contact the company so what can I do???

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I purchased a chi flat iron in 2008. The cord shorted out before my 1 yr warranty and the place of purchase swapped it out. I had my replacement for a little over a year and it quit working this morning. I still have my original box and receipt, but when I talked with Jerry @ Farouk he said they only warranty the product for 1 year and no longer do repairs. Thank goodness I had recently purchased a back up chi on ebay!

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I just contacted the 800 # from a previous answer and was told that they no longer will do repairs for $35 when you do not have the receipt. Only 1 year warranty work now. I won't be purchasing another chi, cause as high as they are to purchase in the first place, there should be some kind of repair service.

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I need to send my chi out because like everyone else... the cord stopped working! The number that is given here is constantly busy... what do i do?

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i bought a chi red spring curling iron and it stop working 3months ago i send it in came back the same way i have not had a chance to send it in so i am now gonna try again i have bought cheaper brands and they have lasted longer.

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i HAVE A cHI HAIR dryer and it quit heating up. It is about 3 years old and i was wondering if it is worth fixing..Thanks

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I purchased a chi straightener just 4 months ago and it has stop working. When it was working it was great so i didn't feel the need to keep the receipt or box so can i still send in my chi?

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